DocScanProX
Support
Frequently asked questions
Is DocScanProX free?
Yes. Scanning, multi-page documents, and PDF export are free. Premium is an optional upgrade that removes ads and the watermark and unlocks the full PDF toolkit.
Does the app need an internet connection?
No. Scanning, enhancement, OCR, and PDF export all run offline, right on your device. A connection is only needed for purchases and ads.
Where are my scanned documents stored?
In the app's local storage on your iPhone. Nothing is uploaded to our servers. Export the files you want to keep before deleting the app.
The camera isn't working when I scan — what should I do?
Go to iOS Settings → DocScanProX → Camera and make sure camera access is enabled.
Edge detection isn't finding my page. Any tips?
Place the document on a surface that contrasts with the paper, keep all four corners in frame, and avoid harsh shadows. You can always adjust the corners by hand on the crop screen.
How accurate is OCR, and which languages are supported?
OCR works best on clear, well-lit scans of printed text; handwriting and low-contrast pages are less reliable. Recognition uses the on-device iOS text engine and follows the languages your device supports.
Can I scan an ID card with both sides on one page?
Yes. Choose ID Card mode, capture the front and then the back, and the app places both on a single page.
How do I manage or cancel my subscription?
Open iOS Settings → your name → Subscriptions, select DocScanProX, and manage or cancel it there. Cancelling at least 24 hours before the renewal date stops the next charge.
I bought Premium but it isn't active on my device.
Open Settings → Restore Purchases in the app while signed in with the same Apple ID used for the purchase. If it still doesn't unlock, email us with your purchase receipt.
How do I report a bug or suggest a new feature?
Please email us using the contact info below — the more detail you provide (device model, iOS version, steps to reproduce), the faster we can help.